1. The Right Programme
You will receive from us help and advice that will line you up with the programme best suited to achieve the outcomes you want. All of our programmes are carefully and uniquely designed with the busy executive in mind – the aim being to ensure each participant achieves their own professional goals. You won’t be offered programmes you don’t need or want. Ever.
At the heart of our business are the values of honesty, probity and integrity. Confidentiality is a vital component of successful executive development. Ground rules are agreed as part of each programme engagement and information shared at coaching/facilitation sessions is kept confidentiality and only shared once permission has first been obtained.
3. Responsiveness & Feedback
If you send us an email or make a call we will endeavour to respond within four hours (if it is a working day). If it is a weekend or Bank Holiday then we will respond the next working day. Actions and commitments made by coaches/facilitators will have a timeline and preferred response type (email, letter, telephone etc.) agreed. You will be given feedback on work being undertaken and progress made. At the end of the programme you will also be “sign-posted” to future areas for development and appropriate next steps.
Where the programme is delivered can make a significant difference to the outcome – offsite venues are carefully selected to get the right balance between comfort, ambiance and functionality.
5. Programme Materials
You will be provided with everything you need (coaching, course materials, books, DVDs, assessment, audios etc.) to achieve the best possible outcomes.
Our commitment is promote executive performance excellence in all of our dealings with you and your business. Our aim is to provide our clients with the very highest standard of executive development offerings. The scope and depth of our programmes go significantly beyond that of our competitors and are designed to facilitate learning and understanding of key concepts. You will benefit from the expertise of our coaches and facilitators who use proven techniques to ensure all learning and behavioural styles are catered for. If you participate in one of our programmes you will be required to do some work to make these approaches work.
7. Post Programme Support
When you have finished the programme you will be offered 60-days of reasonable support by email and telephone to ensure that you have the help you need to achieve the results you want.
Your 7-Point Promise and Guarantee means that you have nothing to lose and everything to gain.
We stand behind our programmes and are proud to be one of the few businesses in the industry to offer a 100% money-back guarantee. Our confidence in the quality of our programmes is validated by the strength of our post-program evaluations which regularly give outstanding ratings, testimonials and recommendations.